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Cancellation & Refund Policy

We, at Cottonking do our best to make sure our product quality and customer service is at the best it could possibly be. We do, however understand that some customers may want to return or exchange the product after receiving them due to a number of different reasons. No refund requests will be entertained for products damaged by the customer. However, products with manufacturing defects can be exchanged as per our exchange policy.

Note: Orders for all locations non-serviceable by DTDC will be delivered via SpeedPost.

Return and Exchange Policy

If you are not satisfied with your product or service, we will be happy to exchange it for you. Only unused products with tags intact and attached to the garment can be exchanged. You can exchange this item by visiting any 170+ Cottonking Stores within 7 days of receipt of the garment.

Or you may send the product / products & its invoice through a reliable courier to Fashionking Brands Pvt Ltd, 5th Floor, Ganashree, Lane No.14, Prabhat Road, Pune-411004 (we refund your courier charges to your bank a/c within 7-10 business days)

No cash refund.

How to refund?
  • Order Number
  • Product(s) to be returned
  • Reason for returning the product(s)
  • Bank account details for transfer refunds
How to Exchange?
  • Order Number
  • Product(s) to be exchanged
  • Reason for exchanging the product(s)
  • New product(s) that you would like to exchange for
Cancellation Policy
There are cases where customers have placed an order by mistake or have changed their mind and would like to cancel their purchase/order. If this is the case, you can send us an e-mail at info@cottonking.com. You can also drop us a message from your customer account.

     

 No refunds will be given in the following cases:

  1. Incorrect or outdated delivery address
  2. After 2 failed delivery attempts by our courier agencies.
  3. Package refused by recipient.
  4. In case of minor design and colour variations. There will always be some variation in color between products you see online and products you get in hand.
  5. All emails in this regard are to be sent to info@cottonking.com